Last Updated: [30 january 2025]
At Lal Dhani Food and Beverages, customer satisfaction is our priority. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns and Refunds
Since we deal with perishable food items, we do not accept returns. However, you may be eligible for a refund or replacement under the following conditions:
- You received the wrong item.
- Your order was incomplete or missing items.
- The food was damaged or spoiled upon delivery.
- The order was not delivered within the promised time due to our error.
2. Reporting an Issue
To request a refund or replacement, please contact us within [Specify Timeframe, e.g., 2 hours] of receiving your order. You must provide:
- Order details (order number, date, and items).
- A clear description of the issue.
- Photos (if applicable) to support your claim.
3. Refund Process
- If your request is approved, we will issue a refund to your original payment method within [Specify Timeframe, e.g., 5-7 business days].
- Refunds for cash-on-delivery (COD) orders will be processed via store credit or bank transfer.
4. Cancellation Policy
- Orders can be canceled within [Specify Timeframe, e.g., 10 minutes] of placing them, provided that food preparation has not started.
- Once food is prepared or dispatched, cancellations are not allowed.
5. Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of mind after placing an order.
- Delays caused by incorrect delivery details provided by the customer.
- Partial consumption of the food before reporting an issue.
6. Contact Us
For refund requests or further assistance, please contact us at:
📧 [laldhanifood@gmail.com]
📞 [8053014520]